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Frequently Asked Questions

Have questions? We have answers

Do you offer help with urgent projects?

Absolutely! We understand the time-sensitive nature of research and offer priority support for urgent projects. If you have an urgent need, please reach out to our team, and we'll do our best to accommodate your requirements.

Can you help with non-popular frameworks?

Yes, we pride ourselves on the versatility of our team. While we support all major single-cell omics frameworks, we also have the capability to integrate and analyse data from non-popular or custom frameworks. If you have specific requirements, please share them with us, and we'll work on a solution tailored for you.

What kind of support do you provide post-purchase?

After purchasing any of our products, we offer ongoing technical support to ensure smooth operation. Additionally, we provide periodic updates and enhancements to our tools. Our dedicated support team is always ready to assist you with any queries or challenges you might face.

How can I request a project quote?

To request a project quote, simply fill in your details and the details of your project, and our team will get back to you within 24 hours with a customized quote. Alternatively, you can also reach out to our team directly via email or phone.

Is there any training available for using your products?

Of course! We offer comprehensive training sessions for all our products. These can be arranged virtually or in-person, depending on your preference and location. We ensure that our clients are comfortable and confident in using our tools to their fullest potential.

Are there any integration possibilities with existing systems?

Absolutely! Our products are designed with integration in mind. Whether you have pre-existing databases, analysis tools, or visualization platforms, we can work with you to ensure seamless integration. This ensures that our products complement and elevate your current workflow.